DMEA Website Privacy Statement
Respect for Your Privacy
Delta-Montrose Electric Association (“DMEA”) respects the privacy of its members and of visitors to its Website (the “Website”). This Privacy Statement explains what information DMEA collects through the Website, and how DMEA uses that collected information. Use of the Website and associated services and functionality (the “Services”) are subject to this Privacy Statement.
Information We Collect
Personal Information: DMEA obtains personal information concerning you (“Personal Information”) when you contact us with inquiries, register for an online account or use the Services, including our online bill payment services. This includes contact information as well as billing and financial account information. In addition, DMEA may obtain Personal Information such as electric usage data in connection with providing utility services to you. By using the Services, you are consenting to our use of Personal Information in accordance with this Privacy Statement.
Personal Information also includes any username or password selected or assigned to you when you register with the Website. You should be sure to keep any such username and password confidential, and to let us know right away if you believe someone else has learned your username or password.
Non-Identifiable Information: When you use the Services, DMEA may receive or generate non-identifiable information about your use of the Website or other Services (“Non-Identifiable Information”). Typically, such Non-Identifiable Information is collected passively. Like most other websites, DMEA maintains web logs that automatically record basic, non-personal information about visitors. This information consists, for example, of IP address, type of browser, operating system, date and time of access, pages visited, and referring/exit pages. DMEA normally uses Non-Identifiable Information in aggregate form to enable us to keep the Website current with industry standards, to improve the functionality and Services offered by the Website, and to better tailor the Website to users’ needs.
How We Use Personal Information
We use Personal Information for billing, collecting payments, contacting members, resolving problems, providing or improving the Services, marketing purposes (including through our subsidiaries), enhancing the Website, and meeting legal concerns or obligations. In addition, if you provide Personal Information for a specific reason, we may use the Personal Information in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Information you provide to answer your question or resolve your problem.
Disclosure of Personal Information
We do not sell, trade, or otherwise transfer your Personal Information to non-DMEA-related parties. We do however, sometimes use trusted third parties to perform certain business-related functions in connection with the Website and other Services. Examples include mailing services, maintaining databases, and processing payments. When we engage another company to perform a function of this nature, we provide such company with the Personal Information that they need to perform that function. However, as a general matter, we will not provide e-mail addresses or other Personal Information to non-DMEA-related third parties for the marketing of those third parties’ good or services without your consent.
We may disclose Personal Information if required to do so by law or if we in good faith believe that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the Website or the public or (iv) protect against legal liability. In addition, we may provide Personal Information to credit bureaus or collection agencies if we are permitted or required to do so by law.
Links to Other Websites
Our Website may contain links to other websites that are not owned or controlled by us. Also, you may have linked to our Website from another website that is not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of other websites, and this Privacy Statement applies only to information collected through our Website or in connection with the other Services. You should carefully review the privacy practices of any third-party website before providing such website with any Personal Information.
DMEA employs reasonable security measures to protect Personal Information in our possession. Such measures include data storage encryption and authentication measures to protect against the loss, misuse or alteration of any sensitive information included in the Personal Information. However, no electronically stored information is completely secure. Consequently, while we strive to secure the information we have collected online concerning you, we are not able to guarantee such security.
Changes to This Privacy Statement
It may be necessary for us to make changes to this Privacy Statement from time to time, in order to reflect changes to the Website or other Services, technology or legal requirements and guidelines. DMEA reserves the right to update or modify this Privacy Statement (on a prospective basis) without prior notice to you. Please check this Privacy Statement for any updates periodically, especially before you provide any Personal Information.
How to Contact Us
Should you have any questions or concerns regarding your information or privacy-related issues, please contact us via any of the methods listed directly below:
PO Box 910
Montrose, CO 81402